FAQ
- Do you ship outside of the USA?
- How to I process an exchange?
- If I bought something online can I return or exchange it to a store?
- How do I process a return?
- Where is my return label?
- When will be refunded for an order I returned?
- Do I have to pay for return shipping?
- Where are your store locations?
- How do I track my order status?
- Can I cancel or modify my order after I have placed it?
- What do I do if my tracking says "Delivered" but my order is not here?
- What are your shipping rates?
- Can I ship my order to a PO Box?
- What to do if I am missing an item from my order?
- What do I do if I received the wrong item?
- Why create an online account with thecashmeresale.com?
- What do I do if I have a question about my in-store purchase?
- I have a Discount code. How do I use it?
- How to store your cashmere items.
- How do I wash my cashmere?
- How should I wash and care for my cashmere
- How do I know my size?
- Where can I find my order history?
- How long will it take for my order to arrive?